Have questions? We're here to help.
Frequently Asked Questions
At Choirbuy, we value your questions. We understand you may have inquiries regarding placing orders and other matters. Below are the queries frequently asked by our customers and the best answers we can provide.
General Infomation
How do I place an order?
We welcome orders through both online and offline channels (you can give us a call to place an order as well). For online orders, you can add directly your items into your shopping cart. If you prefer to place an offline order, kindly download our order forms and email us back at hello@choirbuy.com
What is the best way to contact us?
You may call us at 1-866-806-5542.
You can email us at hello@choirbuy.com
Can we pick up our product at your location and avoid shipping charges?
Yes but approval is needed from a Supervisor. Please call and ask to speak to a Supervisor to schedule a pick up time.
Can I get a sample?
Please go to sample request to make a request. We are happy to send samples of our products for orders potentially of 20+ gown. We ask you follow the link above and complete our sample set request form. After the request is approved we can send you a sample set for you to keep for analysis.
Promo/Coupon Code Rules
Coupon Codes cannot be applied to sale items or combined with any other offers or promotions.
Many discounts/promotions hold a minimum purchase requirement amount for eligibility. This amount is the subtotal of the order, calculated before any taxes/shipping fees. This is a fixed dollar amount associated with the code and will not be accepted below the amount.
Coupon codes are limited to one per customer per purchase and are good for a one time use only per customer and can only be used on full price merchandise. The coupon codes have no cash value and if a return is made, your account will be credited only in the amount that you paid – total amount at checkout less the value of the coupon code. Coupon codes cannot be combined with other promotions.
Please note: Coupon codes are not retroactive and price adjustments will not be issued to orders placed prior to the start of any promotion.
How do I receive the quantity discount? How is it applied to my order?
The discount is automatically applied to eligible orders. For the quantity discount to be applied, it must be the same product in the same color.
Please note coupon codes cannot be combined with quantity discount.
Out of stock items
Due to the high demand for our products, especially during graduation season, certain items may be temporarily unavailable or on backorder. As our inventory is constantly evolving, the "In Stock" status displayed may not always reflect real-time availability. We strongly recommend placing your order as early as possible to ensure timely fulfillment. In the event that the item(s) you ordered will not be in stock by your required date, our customer care team will collaborate with you. Whether it involves substituting a color, size, or item, or providing a credit/reimbursement, we are committed to assisting you. While we aim to dispatch all stock orders within 72 hours, backordered items may occasionally cause unforeseen delays. If you experience a shipping delay, feel free to reach out to our customer care team for updates on your order.
Custom order
We are able to customize any products such as stoles, gowns, etc...
Please direct all questions and comments regarding custom orders to one of our product specialists, you can email us at hello@choirbuy.com
We will be happy to provide you a quote and a mock-up design.
Please note all our custom products are non returnable/non refundable.
Product Information
What fabric do you use? Washing instructions?
The fabric for all of our gowns and our stoles is a polyester-cotton blend. We recommend dry cleaning for all of our products in order to keep the integrity of the garment. However, our products can be washed in a machine using the gentle cycle or handwashed. For drying, please hang dry. The material can be ironed on a low setting.
What is the difference in fabrics? ( Shiny vs. Matte)
The main difference is the finish of the fabric. Our shiny gowns are a knitted fabric that has more of a shiny look to it giving the color of the gowns more brightness. Our matte gowns are a woven fabric which has more of a flat dull finish. Either option look greats.
Are the gowns see through And what is the quality of your gowns?
No. Our gowns are made with the finest quality. What distinguishes us from other suppliers is that all our products are carefully manufactured using only the finest quality materials while still maintaining unbelievably low prices certain to suit your needs.
Our dazzling array of choir robes come in a fine polyester finish smooth pleat and neck piping and a heavy duty zipper construction for trouble-free operation.
The Deluxe Choir Robes are produced with high quality matte fabric with fluting on the arms and back.
You can view our color and material charts at Size & Color Charts
I don’t see the color I need. Do you provide any that aren’t listed?
You can email us the color that you need, we will get back to you with a closed match.
We can color match some products if a bulk order is placed.
How to select my choir robe size?
You need to provide us with each customer's height with shoes on for the gown and weight. You do not need to provide cap size as our standard caps are one size fits all with elastic. Please see the our size chart.
Do you offer plus sizes?
We do have regular and full-fit sizes. We have plus sizes in 45, 48, 54, 57, and 63. Please refer to the measuring instructions link for more information on our sizing.
We do not have full fit sizes in our child gowns. If you don't believe your graduate will fit within the child sizes, try a Size 39.
Placing an order
How long will it take for the order to arrive?
This is an important question and it comes up often. There are two times you need to be aware of and you need to add them together to get an estimate of how long it will take to get your order.
First there is a processing time. It generally takes 2-4 business days to process your order and ship out. Second there is the shipping time (which is not the same as the processing time). It takes about a week for standard shipping (5-8 business days). You can reduce this time by paying for faster shipping such as 3-4 business days. Just remember the shipping time is in addition to the processing time. You need to add together both the production time and the shipping time to get a time estimate for your order.
* All custom products take 2-3 weeks to process and produce plus the shipping time.
The Estimated Delivery Date provided at checkout is an estimate only and does not guarantee delivery by a specific date or time. As this is an estimate only Choirbuy.com cannot refund shipping charges for shipments arriving past the estimated delivery date.
Who do I call to get an estimate on when my order will arrive?
You may call us at 1-866-806-5542 or email us at hello@choirbuy.com to confirm.
If you need your order rushed for an event, please contact us as soon as possible, we will try our best to accommodate your order.
How much is the shipping?
Shipping costs vary depending on your selection of shipping method and order amount. You can check the shipping cost by simulating placing an order on our website and then canceling out of the order and empty your cart before filling in the payment information. We ship all graduation stoles by UPS, USPS or DHL. And of course faster shipping methods cost more.
Do you entertain international orders?
We will ship to some foreign locations. Such locations generally include Canada, Europe, South America, Japan and a few other locations. You can check if your country is available by simulating placing an order on our website. We can also place the order over the phone if you do not find your country. However because such shipments often involve the peculiarities of the various tariffs trade and import/export laws around the globe we may not be able to ship some orders overseas due to the cost of researching the laws for that location.
International orders may be subject to customs/duty charges, as well as any VAT or country specific taxes that may apply. Such responsibilities are shouldered by the buyer.
How do we pay?
We accept all major credit cards (VISA, Mastercard, Discover, American Express), as well as PayPal.
My credit card was rejected by your online ordering system but I know my credit card or check is valid and has enough money to cover this order. Why won't your system accept my credit card?
Most credit card rejections are because your address does not match the address on record with your credit card company. Sometimes it's just a matter of a single digit off a mis-capitalization a dash or something very minor like that. Please try to re-enter your address to match what your credit card company has on file.
I tried to make a purchase several times but each time your system rejected the order (probably due to an address issue as explained above) and then my credit card or checking company called and said you had charged me for each transaction!
Actually your credit card security department is seeing the inquiries to your account not actual charges. Sometimes the inquiries appear as charges at first (ghost charges). Don't worry we didn't charge you for all those transactions. In a day or two the bank will remove all those charges on your account after they see no actual money was transferred. If we ever do make a mistake in overcharging you rest assured we will refund your money.
I see on your website "As Low As" pricing. After I place my order I am charged a higher amount. Why?
We offer bulk pricing. Which means the more of an item you order the lower the price per item is. Please click the item you are interested in on our site to see the bulk pricing chart for each item.
I need my order by a specific date. What do I do?
We do not 100% guarantee any specific date. You can give us a call or send over an email before purchasing to see if we can try to meet the date.
Is there a minimum quantity?
There is a minimum quantity for our custom stoles.For the custom stoles, we require at least 6 to be ordered. The design must be exactly the same on all 6. If there is any variation on the design, 6 of each design must be ordered.
There is not a minimum for the in-stock products.
Do you accept purchase orders? How do I get an official quote?
Yes, we accept purchase orders. Please contact us via email with the details of your order, we will get back to you with a quote and w9.
Didn’t receive an order confirmation?
An automatic confirmation email is sent when you place an order. You must provide an email address to receive it. Tracking is sent via email as well. Please be sure to check your spam/junk folder if you have entered an email but did not receive confirmation. You can also reach out via email. If you send an email, please provide the name on the order, or the email used so that we can find your order. We will not be able to find the order with a phone number.
Shipping
How quick will I receive my order?
All orders for “In-Stock Products” will ship out within 1-4 Business Days. We offer Quick Processing (options which expedite your order handling and overall delivery time); however, you must submit your request on our contact us page or email us. Additional fees may apply.
If your Order contains a “Custom Product”, the entirety of your order processing time will be approximately 2 – 3 weeks. Expedited processing options are available for “Custom Products”. Please email us prior to process your order so we can confirm that we can deliver your order on time. Prior to checking out, please review your order and be aware that by placing this order you understand and accept the extended 2 – 3 weeks processing time.
Shipping time is not the same as the processing time and takes about a week for standard shipping (5-8 business days). You can reduce this time by paying for faster shipping such as 3-4 business days. We do offer overnight shipping as well, please email us if you would like to have your order shipped with this shipping method.
Please remember the shipping time is in addition to the processing time. You need to add together both the production time and the shipping time to get a time estimate for your order.
The shipping time and processing time are estimated and does not guarantee the delivery by a specific date or time.
Let us know what you are looking to order and the needed by date and we can give you an estimated delivery date. We can also offer different options to deliver your order on time.
What do I do if the shipping carrier lost my package? What do I do if my address is incorrect on the order?
Contact the carrier first if the package is marked as delivered but you have not received it. They will open an investigation as to the whereabouts of the package. If the package is deemed lost, please email us with your order number and full shipping address, we will open a claim with the carrier. If the shipping address provided was wrong, no refunds or cancelations will be processed.
Once an item has been shipped, we cannot change the address.
If you send us an email to change an address, and you did not received confirmation that the address has been changed before it ships, the address was not changed and it is your responsibility if the package is lost.
If the package is returned to us by the carrier, you will have to pay additional shipping to be redelivered. Refunds will be processed once the package has been received. Shipping cost and 13% restocking fee will be applied.
I sent the email to cancel my order, but it has been shipped. What do I do?
If you do not receive confirmation from a customer service representative via email/phone, the order has not been cancelled.
For any custom items, you must reach out within 24 hours to cancel or to make any changes.
For in-stock items, if it has been shipped, it cannot be cancelled. We will have to process a return.
When does processing start?
Processing time starts immediately.
Your in-stock products, we usually ships within 24h to 48h.
If you order a doctorate gown with a chest emblem or custom diploma cover, we will always send a mock-up for you to approve.
Processing of these items will not begin until we receive approval.
Returns and Exchanges
In the case of returning item/s, what is your policy?
Product requests for returns/exchanges must be made within 14 days from the date the product was shipped.
For more detailed information about our policy, please visit our Refunds and Returns page.
How do I send my items back?
Whichever is convenient for you, we’ll allow you to send your item back. The best way would be to have the package tracked and insured. But really, it is up to you! Take note, however, that any repercussions on the shipping process is the responsibility (and should be handled) by the customer, unless there had been a lapse on our part.
For more detailed information about our policy, please visit our Refunds & Returns page. You will need to provide your order number and email address so we can process your request.
When will I get my refund?
Refunds are processed within 10 business days. It may take 2-3 days for the refund to reflect on your account, depending on your bank.
How do I do an exchange?
Please email us with your order number within 14 days of delivery, we will send you our return form. We advise customers to place a new order online and the items returned will be refunded for a quicker process.
Can I return my custom items?
Custom orders are non refundable. ( custom gowns, custom stoles, etc...)
I received the wrong/damaged products. I am missing an item. What do I do?
Upon confirmation of your claim, we will gladly proceed with the replacement of the specific product or order. It's important to note that replacement items will be reshipped via Standard Shipping at no extra cost. If expedited shipping is required, an additional fee will be applied. This underscores the importance of ordering in advance and promptly inspecting the shipment upon delivery.
If you product is damaged, please email us pictures at hello@choirbuy.com with your order number.
If you have any concern, please feel free to: